Returns & Exchanges Policy

At YA-MAN Official Global Store, we want you to be completely satisfied with your beauty technology purchase. If you are not happy with your order, you may return your unused device in its original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device, including all original accessories, manuals, and promotional gifts, ensuring the RMA number is clearly marked on the outside.

• 3.
  Ship the Item

  Send your package via a trackable shipping service to the address provided by our support team; please note that return shipping costs are the responsibility of the customer.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund will be processed to the original payment method within 7–10 business days.