Frequently Asked Questions
Find answers to common questions about YA-MAN beauty devices, shipping, and more.
Are YA-MAN products covered by a warranty?
Yes, all YA-MAN beauty devices purchased through our official global store come with a one-year limited international warranty covering manufacturing defects.
Do you ship internationally and how long does it take?
We offer global shipping to most countries. Standard international delivery typically takes 5-10 business days, depending on your location and customs processing times.
Can I use YA-MAN devices with any skincare products?
While many of our devices can be used with your favorite serums, we recommend using YA-MAN specialized beauty gels for optimal conductivity and results with our RF (Radio Frequency) and EMS technologies.
What is your return policy for beauty devices?
Due to hygiene reasons, we only accept returns for unopened and unused products in their original packaging within 30 days of delivery. If your device is faulty, please contact our support team for a warranty claim.
Are the devices compatible with my country's voltage?
Most YA-MAN global models are designed with universal voltage (100V-240V). However, please check the specific product specifications page to ensure compatibility with your local power supply.
How can I verify that my product is authentic?
Every device purchased from the YA-MAN Official Global Store includes a unique serial number and authenticity seal. You can register your product on our official website to verify its genuine status.